Legal

Privacy Policy

Last updated: May 2026

1. Introduction

1.1 About this Privacy Policy

1.1.1 OYNB WELLNESS - FZCO (“OYNB”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

1.1.2 This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you:

visit our website;
purchase or use our products or services;
participate in coaching programs, memberships, communities, events, challenges, workshops, or wellness programs; or
otherwise interact with us.

1.1.3 By accessing our website or using our Services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

2. Company information

2.1 Data controller

2.1.1 OYNB WELLNESS - FZCO is the controller of your personal data.

2.2 Company details

Company Name: OYNB WELLNESS - FZCO
License Number: 88016
Registered Address: IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@oynb.com
Website: https://www.oynb.com

2.3 Privacy contact

2.3.1 If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact: info@oynb.com

3. Who this policy applies to

3.1 Website visitors

Individuals who browse or interact with our website.

3.2 Customers

Individuals who purchase, access, or participate in our Services.

3.3 Community members

Individuals participating in online communities, memberships, coaching programs, challenges, events, or workshops.

4. Personal data we collect

4.1 Identity information

Name
Title
Date of birth (where relevant)
Username
Account identifiers

4.2 Contact information

Email address
Telephone number
Billing address
Mailing address

4.3 Transaction information

Purchase history
Subscription information
Payment status
Product selections
Membership information

4.4 Financial information

Payment information is generally processed by third-party payment providers. We do not store full payment card details.

4.5 Technical information

IP address
Device information
Browser information
Operating system
Website usage information
Cookies and tracking data

4.6 Profile information

Survey responses
Coaching questionnaires
Program progress
Community participation
Preferences
Feedback

4.7 Communication information

Email communications
Customer support requests
Messages submitted through our platforms
Communication preferences

4.8 Health and wellness information

Where voluntarily provided by you, we may collect information relating to:

Wellness goals
Lifestyle habits
Alcohol consumption patterns
Program participation information

This information is collected solely for program delivery and customer support purposes.

5. How we collect your information

5.1 Directly from you

Information provided when you:

Create an account
Purchase Services
Complete applications or questionnaires
Participate in coaching
Join communities
Contact support

5.2 Automated collection

We may collect information automatically through:

Cookies
Analytics tools
Website tracking technologies
Advertising technologies

5.3 Third parties

We may receive information from:

Payment processors
Analytics providers
Marketing platforms
Customer relationship management systems
Community platforms
Event platforms

6. How we use your information

6.1 Service delivery

Deliver Services
Provide coaching and memberships
Manage accounts
Process payments
Provide customer support

6.2 Business operations

Improve our Services
Maintain platform security
Monitor service performance
Conduct analytics
Develop new products and services

6.3 Marketing communications

Send newsletters
Provide promotional offers
Share updates regarding products and services
Inform you about events and programs

You may unsubscribe from marketing communications at any time.

6.4 Legal compliance

We may use your information where necessary to:

Comply with legal obligations
Protect our rights
Prevent fraud
Resolve disputes
Enforce our Terms of Service

7. Legal basis for processing

Where applicable, we process personal data based on one or more of the following:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent
Protection of our legal rights

8. Cookies and tracking technologies

8.1 Cookies

We use cookies and similar technologies to:

Operate our website
Improve user experience
Analyze traffic
Measure marketing performance

8.2 Managing cookies

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Sharing your information

9.1 Service providers

We may share information with trusted third parties that assist us in providing our Services, including:

Payment processors
Hosting providers
CRM systems
Community platforms
Email service providers
Analytics providers
Customer support providers

9.2 Business transactions

If our business undergoes a merger, acquisition, restructuring, or sale, your information may be transferred as part of that transaction.

9.3 Legal requirements

We may disclose personal information where required by law or where reasonably necessary to:

Comply with legal obligations
Protect rights and safety
Prevent fraud
Respond to lawful requests from authorities

10. International data transfers

10.1 Global processing

Because our operations and service providers operate internationally, your information may be processed, stored, or transferred outside your country of residence.

10.2 Safeguards

Where appropriate, we take reasonable measures to ensure that transferred personal information receives an adequate level of protection.

11. Data security

11.1 Security measures

We implement reasonable administrative, technical, and organizational measures designed to protect personal information from:

Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction

11.2 No absolute guarantee

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

12. Data retention

12.1 Retention period

We retain personal information only for as long as reasonably necessary to:

Deliver Services
Fulfil contractual obligations
Meet legal requirements
Resolve disputes
Enforce agreements

12.2 Deletion

When personal information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.

13. Your privacy rights

13.1 Available rights

Depending on applicable law, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict certain processing activities
Object to certain processing activities
Request portability of your information
Withdraw consent where processing is based on consent

13.2 Exercising rights

Requests may be submitted to info@oynb.com. We may require verification of identity before fulfilling requests.

14. Marketing communications

14.1 Opt-out

You may opt out of marketing communications at any time by:

Using the unsubscribe link in emails; or
Contacting us directly at info@oynb.com

14.2 Service communications

We may continue sending operational or account-related communications necessary to provide our Services.

15. Children

15.1 Age restrictions

Our Services are intended for individuals aged 18 years or older unless participation has been authorized by a parent or legal guardian.

15.2 Children's data

We do not knowingly collect personal information from children without appropriate authorization.

16. Third-party websites

16.1 External links

Our website and Services may contain links to third-party websites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

17. Changes to this Privacy Policy

17.1 Updates

We may update this Privacy Policy from time to time.

17.2 Effective date

Updated versions become effective upon publication on our website unless otherwise stated. Continued use of our Services following publication constitutes acceptance of the revised Privacy Policy.

18. Contact us

18.1 Privacy enquiries

OYNB WELLNESS - FZCO
IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@oynb.com
Website: https://www.oynb.com